PRIVACY POLICY

Your privacy is important to Umoja Footwear Ltd and has always been. We have developed a Privacy Policy that outlines how we collect, use, disclose, transfer, and store your information. Please take a moment to review our privacy practices and feel free to reach out with any questions at customercare@umojafootwear.ug or call +256 (0) 200900755. By visiting this site, you are agreeing to the practices outlined in this Privacy Notice.

1. How is Personal Information about Customers Used?

User data may be used to improve order processing and customer service. It may also be used for marketing research purposes and customer relationship management.

2. What is done with your personal information?

The user data we collect helps us personalize our website according to each user's wishes and preferences. Our priority is to offer you the most spontaneous and friendly browsing experience. The data collected is for statistical purposes only and helps us to:

• Process orders.
• Deliver products and services.
• Develop products and services.
• Process payments and communicate with you about your orders, products, services and promotional offers.
• Keep and update our database and your accounts with us.
• Propose a unique and targeted navigation experience.
• Prevent and detect fraud and abuse on our website.

 By completing an order or signing up, you agree to receive:

1. Emails associated with finalizing your order, which may contain relevant offers from Umoja Footwear Ltd , and,
2. emails asking you to review Umoja Footwear Ltd and your purchase, and
3. promotional emails, SMS and push notifications from Umoja Footwear Ltd. You may unsubscribe from promotional emails via a link provided in each email. If you would like us to remove your personal information from our database, unsubscribe from emails and/or SMS, please email Customer Service email address at customercare@umojafootwear.ug or call +256 (0) 200900755.

3. What about Cookies?

Cookies are unique identifiers that we transfer to your device to enable our systems to recognize your device and provide features to make your navigation experience unique and targeted. Accepting cookies is not required for visiting the site. However, please note that using the "basket" functionality on the site and placing orders is only possible with cookies enabled. Cookies are small text files that identify your computer to our server as a unique user when you visit certain pages on the site, and they are stored by your Internet browser on your computer's hard drive. Cookies can help recognize your Internet Protocol address, saving you time while you are on or trying to access the site. 

We only use cookies for your convenience in using the site (for example, to remember who you are when you want to amend your shopping cart without having to re-enter your email address) and not for obtaining or using any other information about you (for example, targeted advertising). Your browser can be set to not accept cookies, but this would restrict your use of the site. Please accept our assurance that our use of cookies does not contain any personal or private details and is free from viruses.

4. What is the accuracy of the Personal Data provided to Umoja Footwear Ltd?

You declare and guarantee that you are the owner or have the necessary rights to the content that you transmit to us; that at the time of its transmission:

1. the content is exact and true,
2. The use of the content does not violate any of our policies and will not cause harm to any third party (i.e. the content is not defamatory).

5. How Secure is Information about Me?

It is important for you to protect against unauthorized access to your password and computer. Make sure to sign off when finished using a shared computer.

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts the information you input. When confirming an order, we only display the last four digits of your credit card numbers. However, we do send the entire credit card number to the appropriate credit card company during order processing.

Examples of Information Collected:

1. Information provided by you: You provide most of this information when you search, make a purchase, post, participate in a contest or survey, or communicate with customer service. For example, you provide information when you search for a product, place an order with Umoja Footwear Ltd, update information in Your Account (where you may have multiple accounts if you have used more than one email address), communicate with us via phone, email, or other means, complete a questionnaire or contest entry form. Through these interactions, you may provide us with your name, address, phone number, credit card information, shipping addresses and phone numbers for purchases, email addresses for yourself and others, the content of reviews and emails sent to us, personal descriptions and photos in Your Profile, and financial information.
2. Automatic information: Examples of the information we collect and analyze include the Internet protocol (IP) address used to connect your computer to the Internet, login, email address, password, computer and connection information such as browser type, version, time zone setting, browser plug-in types and versions, operating system, platform, purchase history, the full Uniform Resource Locator (URL) clickstream to, through, and from our website including date and time, cookie number, products you viewed or searched for, and the phone number you used to call our number. We may also use browser data such as cookies, Flash cookies (also known as Flash Local Shared Objects), or similar data on certain parts of our website for fraud prevention and other purposes. During some visits, we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, and page interaction information.
3. Mobile: Most mobile devices offer users the ability to deactivate location services. Typically, these controls can be found in the device's settings menu. If you need assistance in turning off your device's location services, we suggest reaching out to your mobile service provider or device manufacturer.
4. Information from other sources may include updated delivery and address information from our carriers or third parties, which we use to correct our records and facilitate your next purchase or communication. Additionally, we may receive account information, purchase data, and page-view information from merchants with whom we have co-branded businesses or provide technical, fulfillment, advertising, or other services. We also receive search term and search result information from some searches conducted through our Web search features. 

6. What are your rights?

If you are concerned about your data, you have the right to request access to the personal data that we may hold or process about you. You also have the right to require us to correct any inaccuracies in your data free of charge. At any time, you also have the right to ask us to stop using your personal data for direct marketing purposes.