REFUND POLICY

We have a 7-day return policy for products purchased through our website and 7 Days for purchases In-Store.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To initiate a return, please contact us at customercare@umojafootwear.ug or call +256 (0) 200900755. If your return is approved, we will provide you with instructions on how and where to send your package. Please note that returns sent without prior authorization will not be accepted.

For any inquiries regarding returns, feel free to reach out to us at customercare@umojafootwear.ug or by calling +256 (0) 200900755.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and correct it.

Exchanges

The quickest way to ensure you receive what you want is to return the item you currently have. Once the return is accepted, you can then make a separate purchase for the new item.

Returns

Welcome to exchange an item for a different size if the size they originally ordered does not fit. Please note that refunds will not be issued for returns; exchanges for a different size are the only option available.

No Returns on Sales

Returns and Refunds do not apply to Sale Offers and Black Friday.